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JMG MAIL ORDER TERMS AND CONDITIONS

JMG Believe in fair play and honesty. Should any customer not agree with any of the terms and conditions bellow, please contact us as we will welcome your comments.

To Pay for Your Order
We accept online payments via Credit/Debit cards via Google, our own secure server and by telephone.

  • Google is one of the worlds largest payment gateways where your card details are not even disclosed to us! We are just informed by google via an encrypted link of your order and that payment has been authorised.
  • Transactions via our own secure server are encrypted using 128-bit SSL certificates.
  • Transactions via telephone are processed the same way as other methods, with the only difference being that you call us once your have ordered the items with your credit or debit card details which are then processed manually. This is especially useful if your having problems with your card and online payments. All card details are destroyed once processed.
In addition to the above, we accept payment via personal cheque and also by PayPal. A 5% surcharge will be added to the cost of your purchases if you choose to pay by PayPal. We are unable to accept payment via Visa Electron. Call or email us for details.

 

Delivery Policy and Costs
We are able to deliver to most countries. However we may need to contact you for more information prior to shipping to the USA, Africa, Baltic States and Russia.

UPS All goods ordered from the JMG online shop are sent via UPS, or FedEx apart from small items being sent to the UK (which are sent via Royal Mail) and some large items (which are sent by alternative courier services).

For information about delivery costs please read below or refer to the shopping cart.


Delivery within the UK (including Northern Ireland and the Channel Islands).
These will be posted by Royal Mail 1st class up to 1000g (unless otherwise stated). Subject to stock availability and credit card authorisation, we aim to despatch all stock items within 2 working days, so please allow up to 7 working days for delivery for goods sent by Royal Mail. UPS will be used for all orders over 1000g with the exception of some large items.

The cost of shipping is calculated at the shopping cart stage of your order.


Orders must be placed before 12 noon, Monday - Friday for goods to be delivered on the following working day (where possible). Deliveries to Northern Ireland & Channel Islands will be a minimum of 48 hours.

Overseas Delivery (Europe & Southern Ireland)
All European orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 14 days for delivery from placing the order. Our charge is based on the UPS rate (please refer to the shopping cart).

Note: Delivery time to near European countries e.g. Southern Ireland and Holland can be as little as 48hrs.

Overseas Delivery (Rest of the World)
All overseas orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 21 days for delivery from placing the order. Our charge is based on the UPS rate (please refer to the shopping cart).

Tax charges (Customs Information)
You will be responsible for any customs or import duties levied once the goods reach your country. JMG has no control over these charges and cannot predict what they might be.

All prices include VAT (Value adde

 

Returns & Exchanges
We are happy to accept any stock items for exchange or refund within 14 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached. (This does not affect your statutory rights).

Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.

All returns are at the customers cost, this includes any cost of sending item back plus an administration fee

Damaged or Faulty Goods
Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.

Any third party claims can only be met with prior agreement in writing from ourselves and must be addressed accordingly.

Damaged or faulty goods must be returned to us before a refund or replacement can be made.

Guarantee
All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty.

 

Exchange & Surcharged items
This service is provided for the convenience of customers so new units can be dispatched before we receive the old unit back from you. The surcharge is refundable once the old unit has been received by us. This only applies to re-serviceable units.

Accident damaged, or units beyond repair can not be accepted.

Please do not forget to add the cost of the relevant surcharge to the product price when placing an order. These are also subject to VAT which is fully refundable with the surcharge.

Surcharge items
Surcharge items are new parts that require the return of the old unit.

Exchange items
Exchange items are reconditioned items which cannot be considered as new. By Definition they are re-manufactured to a serviceable condition with all worn or failed parts replaced to extend the life of the component. All exchange reconditioned items come with a guarantee. Unfortunately accident damaged units cannot be accepted as exchange items. Surcharges for exchange units cannot be credited until the returned unit is considered serviceable for re-use by the re-manufacturer.

 

How to Change or Cancel your Order

If you have not confirmed your order
  • Click on "My Basket" at the top of the page
  • To cancel a selected item, tick the "Remove" box against the selected item and then click on the "Update" button
  • To change the quantity of an item, enter the required quantity in the "Quantity" box for each item and then click on the "Update" button
  • To cancel your order completely, tick the "Remove" box against each item and then click on the "Update" button

If your order has been confirmed
If your order has been confirmed and you need to amend it, please email us via mailorder@jmgarage.com or telephone us on +44 (0)1202 488800

If your order has been dispatched
If your order has been dispatched, you will also need to return the cancelled item(s) at your own expense to the address shown. We will refund the order or relevant part of it as soon as the goods have been received back in resale-able condition.

Please allow up to 30 days for cancellations.

Please enclose a copy of your original invoice with a brief description of the query to:
JMG (Jon Mitchell's Garage), Unit 1, Station Approach, Fairmile Road, Christchurch, Dorset, BH23 2LJ, England.

We recommend that you use a registered postal service to return your item. JMG, will not be held liable for the cost of return or lost parcels. Alternatively you can take the goods, along with your receipt into our JMG store where our staff will be happy to exchange or refund your goods.

Please note that for returned goods, we cannot refund the price of the delivery charge.

Complaints
In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0)1202 488800 or inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

We always welcome feedback from our customers and are continually looking at ways to improve our service.

Mis-pricing
Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.

Please note: All goods remain the sole property of JMG until paid for in full.

Privacy & Security
We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services. Your personal information will not be passed or sold to any third party or company (unless we are legally obliged to) without your permission.

The type of information we will need from you includes:

  • Your name
  • Address
  • Phone number
  • E-mail address
  • Credit / debit card details
  • Year and model of your car(s)

The personal information which we hold is held securely in accordance with our internal security policy and the law, and is used purely to improve our service to you and your cars.
If you would like us to remove your details from our customer database and mailing list, or if you have any questions or comments about privacy please email us via mailorder@jmgarage.com or telephone us on +44 (0)1202 488800.

We want you to shop online with confidence, therefore all credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Depending on your browser, you will see a different confirmation that your connection is secure. For the most common browsers, you will see a closed padlock at the foot of your screen.

We may contact you for additional security purposes should we deem this necessary.

Trade Descriptions Act
Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur.